Digital products often expand their features to a point where users find themselves overwhelmed, making a UX audit essential to enhance usability and navigation.
A UX audit revealed that the onboarding experience of our CRM platform was confusing and overwhelming. We reimagined it with bite-sized tutorials, boosting engagement and satisfaction.
Ignoring the user experience can lead to high churn rates. It's crucial to empathize with users, identify usability issues, and design a more enjoyable product pathway.
A product designed without user perspectives can feel chaotic. A UX audit allows developers to step back and view the product through the users' eyes.
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