E-CommercefromBusiness Matters1 month agoHow Small Businesses Use AI to Improve Customer ServiceAI empowers small businesses to enhance customer service without heavy financial investment.
Artificial intelligencefromFuturism1 month agoAngry Callers Accusing Real Customer Support Staff of Being AIAI technology in customer service has led to heightened frustration among customers and mistreatment of human agents.
Artificial intelligencefromBusiness Insider3 months agoAT&T's switch from ChatGPT to open-source AI helped it hang on to thousands of customersAT&T uses AI to efficiently categorize 40 million customer service calls annually, aiming to reduce customer churn.