#call-center-automation

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Artificial intelligence
fromTheregister
4 days ago

AI to make call center agents 'superheroes,' UJET CEO says

AI will not replace call center agents but will redesign software to empower agents to resolve issues faster and retire unnecessary legacy applications.
fromTelecompetitor
1 month ago

Plume Design to acquire Sweepr in AI-focused deal

With Sweepr, we're connecting AI to the moments that matter, like when a subscriber needs help,
Artificial intelligence
fromFast Company
5 months ago

Why AI's impact on the call center industry won't be as dire as predicted

Thanks to artificial intelligence, the 29-year-old from Athens, Greece, is no longer writing notes or clicking on countless menus. He often has full customer profiles in front of him when a person calls in and may already know what problem the customer has before even saying "hello." He can spend more time actually serving the customer."A.I. has taken (the) robot out of us," Kirakosian said.
Artificial intelligence
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