#call-centers

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#customer-service #wage-and-hour #remote-work #generative-ai #voice-cloning #fraud #workplace-privacy
Artificial intelligence
fromBusiness Insider
1 day ago

I scammed my internet provider to try to lower my bill

Generative AI voice tools let consumers automate service calls, creating realistic deepfakes that strain call centers and enable fraud, trolling, and mass misuse.
fromSlate Magazine
1 month ago

Help! I Was Written Up for Violating an Office Rule. The Only Way They Could've Known Is a Total Invasion of Privacy.

I work in a very strictly run call center. Shift start and end times, breaks, and even when we're allowed to go to the restroom are all highly regulated. Since we handle credit card and other confidential information, we are not allowed to use cellphones on the floor. The other day while taking one of my bathroom breaks, I took out my phone and responded to a text message while "doing my business." When I returned to my station, a supervisor greeted me with a write-up in hand.
Law
#wage-and-hour
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Startup companies
fromBusiness Insider
2 months ago

Raising $4.7 million in a week: What one founder learned after moving his AI startup from Germany to San Francisco

Leaping AI raised $4.7 million seed funding after Y Combinator to scale voice AI call-center agents that handle 10,000 calls daily with >90% customer satisfaction.
fromBusiness Insider
4 months ago

Read the exclusive pitch deck AI voice agent startup Cekura used to raise $2.4 million out of Y Combinator

Cekura utilizes AI to simulate conversations and generate thousands of edge-case scenarios, ensuring AI agents can handle diverse customer interactions including toxic behavior and bias.
Startup companies
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