We've used the model successfully locally here, but I think it's a model we can advocate and push for at a larger scale. In 2017, the nonprofit saw more people in Santa Clara County falling into homelessness. It started a homelessness prevention program to provide rental assistance, case management and supportive services to hundreds of families on the brink of eviction, and received help from private funders to make the work possible.
They don't drive it. They don't manage it. They don't control it. They let it control them. And then one day, they look up and realize discovery closed last week, the client is asking why nobody has taken the key depo, the adjuster wants a status report "by the end of the day," and the partner is asking the question that makes your stomach drop: "Where are we on this file?"
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