#client-relationships

#client-relationships

I founded VITA in 2019 after a 20-year career with Big Four and a national accountancy firm, where I reached partner level. Over that time, I saw the profession change significantly. Accountancy services have increasingly become commoditised, and in many cases, the depth of client relationships has diminished. Earlier in my career, accountants were often trusted advisors.

Nobody's asking this question. Nobody's saying, 'hey, what's going on over there at WPP?' It's just not happening. Most have no idea it's even happened. They don't read the trades. They hear about this stuff through consultants, or when an agency review forces them to run the rule over who they're working with.

Working inside an operating business changed how I look at buildings. You stop seeing square footage and start seeing workflow. That perspective still guides his work today. It helps him understand tenants and advise property owners with more clarity.

Getting that perfect work-life balance is important for people. They believe it will reduce stress. The truth is: it won't. Stress has nothing to do with this. There is an illusion that these two worlds, business and personal, are separate. But they aren't. You can't separate work from life. Know why? Every single business is a personal life. You don't stop being human the moment you step into your office.

"I try to foster an environment of optimism," says global chief creative officer and partner, Aaron Starkman. You only need to look at his LinkedIn bio to understand his stance: 'We will not sell Rethink,' it boldly spells out, in all caps. "I want a young, creative person to know if they have a crazy idea, it's probably going to happen, as long as it's right for the brand."

As the year winds down, most real estate agents feel the pull to jump straight into 2026 real estate goal-setting mode. New targets, fresh marketing campaigns, ambitious listing goalsit's all very energizing. Not so fast. Here's what I've learned in nearly 30 years in this business: the most successful agents pause first. They look back with intention before charging forward.

Working for equity can be a gamble, creating the potential for non-payment alongside opportunities for profit if the startup achieves success.

Event companies using the right CRM respond to leads faster and keep more clients happy. For example, globally renowned music festival brand UNTOLD saved over 7,000 hours annually after switching to HubSpot.

Running a staffing agency involves managing thousands of candidate profiles and relationships with clients while ensuring compliance. Traditional CRMs often fail to meet these unique challenges, necessitating specialized CRM software.

Referral marketing is effective because 86% of users trust recommendations over ads, making it crucial for businesses to cultivate relationships with clients who will refer them.

Perkins Coie successfully secured a permanent injunction against the Trump administration's retaliatory executive order, marking a significant legal victory.

"Due date tracking software is a digital solution designed to help individuals and businesses keep tabs on various due dates associated with project deadlines, meetings, and bill payments."

Microsoft's shift from Simpson Thacher to Jenner & Block reflects a growing trend among general counsels choosing firms that resist capitulating to political pressures.