#customer-communications

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#vmware #cloud-migration #broadcom #portal-upgrade #billing-integration #subscriber-management
fromTheregister
3 days ago

VMware bungles cloud management portal upgrade, twice

On September 13th, VMware advised the migration would take place between the 19th and 21st, and that the upgrade process would mean the existing VMware Cloud Services Portal became read-only. On the last day of the planned migration VMware wrote to customers "to inform you that the anticipated transition of the VMware Cloud Services Portal to the new Cloud Services Console on Broadcom will not be going live on September 21 as originally communicated."
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fromTelecompetitor
3 weeks ago

Communication Tools: Better CX and a Competitive Edge for Broadband Providers

Integrated customer communications tied to billing and subscriber management improve customer experience and create competitive advantage for broadband providers.
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