fromComputerworld
1 day agoUsing AI to automatically cancel customers? Not a smart move
Enterprise IT execs know well the dangers of relying too much on third-parties, how automated decision systems need to always have a human in the loop, and the dangers of telling customers too much/too little when policy violations require an account shutdown. But a saga that played out Tuesday between Anthropic and the CEO of a Swiss cybersecurity company brings it all into a new and disturbing context.
Artificial intelligence




