#itsm

[ follow ]
#servicenow #salesforce #automation #market-share #customer-transition #agentic-ai #ai #endpoint-management
Tech industry
fromTheregister
3 days ago

Salesforce is taking on ServiceNow in ITSM. The winner is AI

Salesforce's ITSM product is gaining traction, with some customers switching from ServiceNow, but it still holds a small market share.
Artificial intelligence
fromTechzine Global
2 months ago

Ivanti brings agentic AI to IT management with Neurons

Ivanti's Neurons platform adds autonomous, goal-oriented AI agents for ITSM, autonomous endpoint management, and unified asset visibility to improve security, efficiency, and cost control.
DevOps
fromMedium
3 months ago

Who's Spotting You When You Automate

Temporal awareness in ITSM approval automation builds trust by providing past, present, and future visibility so automation and humans can share judgement safely.
fromTheregister
3 months ago

ServiceNow unworried by Salesforce targeting its ITSM core

We're not talking about models. We're not talking about things that are commoditized,
Artificial intelligence
fromTheregister
4 months ago

Agentforce IT is Salesforce's biggest threat to ServiceNow

Salesforce CEO Mark Benioff crowed to investors on Wednesday that the company's Agentforce IT Service, which debuted in October, was already winning customers and saving them money. He singled out PenFed, one of the nation's largest credit unions, as one of the early users and claimed PenFed is projecting a 30 percent cut in operating costs, and $2 million in savings.
Tech industry
DevOps
fromInfoWorld
5 months ago

How to improve technical documentation with generative AI

Generative AI enables developers to create and maintain up-to-date devops and ITSM documentation by aligning tools, audience, and purpose with the pace of code changes.
Tech industry
fromTechzine Global
5 months ago

Salesforce enters ITSM market, will ServiceNow regret its CRM move?

Salesforce launched Agentforce IT Service, a full ITSM solution on the Agentforce platform, expanding Service Cloud capabilities and directly challenging ServiceNow.
Artificial intelligence
fromDevOps.com
7 months ago

Bringing Trust and Governance to AI-Driven DevOps - DevOps.com

AI is transforming DevOps by reshaping productivity, security, and software supply chains, requiring trust, verification, and alignment with practitioner experience.
Women in technology
fromHackernoon
1 year ago

Saaniya Chugh, Senior Technical Consultant: On Writing and Inspirations | HackerNoon

The AI art revolution is raising significant concerns about digital consent and privacy with facial data usage.
[ Load more ]