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#customer-experience #empathy #leadership #multifamily-housing #broadband #gigabit-internet #user-experience
Marketing
fromHarvard Business Review
1 week ago

Customers Expect Empathy. Here's How to Deliver It.

Empathy—sharing experiences, understanding perspectives, and caring—builds deeper relationships and raises trust, morale, happiness, and long-term business success.
Real estate
fromTelecompetitor
2 months ago

One Fifth of Multifamily Residents With Internet Have Gig Speeds: Study

Gigabit and multigigabit internet will become a key amenity for multifamily properties to attract and retain residents, with higher speeds driving satisfaction.
Mobile UX
fromMedium
6 months ago

How to do satisfaction surveys well-a case study of Miro

Miro effectively utilizes a one-question survey for gathering user feedback, enhancing engagement and clarity.
Mental health
fromEntrepreneur
6 months ago

95% of Businesses Fail at This One Thing - Fix It Before It Costs You Customers | Entrepreneur

Most executives believe customer satisfaction metrics indicate business health, overlooking deeper issues.
Only about 5% of leaders actively challenge customer experience assumptions.
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