#net-promoter-score

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Mobile UX
fromMedium
3 months ago

How to do satisfaction surveys well-a case study of Miro

Miro effectively utilizes a one-question survey for gathering user feedback, enhancing engagement and clarity.
Mental health
fromEntrepreneur
4 months ago

95% of Businesses Fail at This One Thing - Fix It Before It Costs You Customers | Entrepreneur

Most executives believe customer satisfaction metrics indicate business health, overlooking deeper issues.
Only about 5% of leaders actively challenge customer experience assumptions.
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