#online-reviews

#online-reviews

We're here to talk about a dreaded four-letter word in the industry: Yelp. You don't need me to tell us how annoying, cruel, and occasionally inaccurate that review platform can be, but you also can't deny that Yelp's influence is everywhere today, echoed in platforms like Resy, Beli, or Google Maps. This year, Eater has been celebrating its 20th birthday by looking back on the last two decades, and we'd be remiss to talk about them without mentioning the app, born a year before Eater, that you love to hate.

In an industry where trust is paramount, healthcare providers walk a fine line between managing their online reputation and maintaining transparency. As patients increasingly rely on online reviews to make decisions about their health and well-being, the stakes for what's posted online-good or bad-are incredibly high. This has led to the rise of Healthcare Reputation Management services, like those offered by Dignified Online, that specialize in helping providers protect their image in an ethical, effective way.