fromMedium
4 days agoTrust isn't a feature-it's the interface
Every product team is chasing the same dream right now - smarter, faster, more "AI-powered." But in all that optimization, we forget the thing no model can predict: what it feels like to trust a system you can't see. As Kym Primrose pointed out in "AI Won't Kill UX - We Will", the real threat to user experience isn't technology itself - it's when we let convenience replace care. I see that same tension in building apps that move money: AI isn't what erodes trust.
UX design