Product knowledge training is about methodically educating employees, partners, and customers about the ins and outs of a company's products or services. For employees and partners, it's the essential working knowledge they need to confidently sell, support, and deliver the product. For customers, it's the know-how they need to adopt it smoothly and get the most value from it.
"We don't have a platform for this." "We don't have an LMS." "We just need something simple." "We don't really have the budget for eLearning." And suddenly, every Instructional Designer and Learning Experience Designer in the room feels a tiny wave of professional panic. Because let's be honest: most of us were trained, socialized, and rewarded in environments where "good learning" was synonymous with technology. Authoring tools. Learning platforms. Interactive modules. Video. Simulations. Analytics dashboards. AI-powered everything.
Like most Americans, my view of homeschooling was framed through the lens of abnormality. My own public-school education was my only frame of reference. Although my own experience wasn't great, it was familiar. It was the system I knew. As a college professor, I regularly saw the academic gaps my students carried with them from their public-school education. Yet even then, I struggled to imagine an alternative. My instinct was always to fix the existing system, not step outside of it.
At its core, the curve of learning represents how quickly proficiency increases through experience. The learning curve theory shows that improvement is not linear. At first, people might feel confused and make mistakes, which can slow progress. After some time, though, they start to improve faster. Eventually, as they approach mastery, progress may slow again.
When we look more closely at how and why organizations actually invest in these systems, we can see that the popularity of adaptive learning has far less to do with pedagogical ambition and far more to do with operational pressure. Understanding this gap between how adaptive learning is marketed and how it is used in practice is critical for organizations trying to decide whether it is the right approach for their learning needs.
