Why are data-intensive apps in the enterprise, healthcare, and public sector so unusable and scary-looking with data fields machine-gunned onto every page? Proven design techniques such as user research, context of use, design patterns, and plain language guidelines turn such experiences into information to easily act on. You don't need AI to do this. There is accounting for taste When choosing an accountant, the adage to find someone stereotypically boring, committed to a long, unadventurous journey, but good with numbers is well-known, if outdated.
The UK public sector has an expensive technology problem, costing roughly £45 billion a year, by its own estimates. That's taxpayer money poured into patching up outdated systems, renewing old contracts, and keeping legacy software on life support.