"Public sector IT leaders face an unprecedented challenge: citizens demand commercial-like, cutting-edge digital experiences while organizations grapple with legacy systems, budget constraints and complex regulatory requirements. As we witness the emergence of Web4 - the Agentic Web - forward-thinking technology leaders have an opportunity to leapfrog traditional modernization approaches and deliver transformative public services. From static portals to intelligent services The evolution of web technology mirrors the transformation of public sector and overall digital services."
"Web3's architecture centers on distributed consensus mechanisms and smart contracts, delivering value through tamper-proof records, transparent transactions and reduced intermediary costs. For government applications, this translates to enhanced audit trails, reduced fraud and improved citizen trust in digital processes. Web4: Intelligent government services Web4 represents a paradigm shift from providing access to information toward providing intelligent services that understand citizen needs and execute complex workflows autonomously."
Public sector IT leaders face rising citizen expectations for commercial-quality digital experiences amid legacy systems, constrained budgets and regulatory complexity. Web 1.0 delivered static government websites and downloadable forms; Web 2.0 introduced citizen portals and online transactions. Web3 promised transparency through distributed-ledger databases, immutable records and decentralized identity, but adoption is hindered by complexity and technical debt. Web3 architecture uses distributed consensus and smart contracts to create tamper-proof records, transparent transactions and lower intermediary costs, improving auditability and reducing fraud. Web4 shifts the focus to intelligent, agentic services that understand needs and autonomously coordinate cross-agency workflows.
Read at Nextgov.com
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