"We had MMM before, but this is a little more robust than what we had," said Owen Bickford, paid performance media director at Alaska Airlines. "It's providing data that we have not really had access to before."
A report reveals that professional services firms are finding a higher return on AI investment compared to other sectors, with 53% of professionals reporting at least one profitable AI use case.
Look at desired business outcomes and then decide how to proceed, says Henninger. What do you really need to fix, and how should you ensure you are ready for AI in particular?