Generative AI is dissolving the economic logic that made standardized enterprise software the only practical choice for most companies. What replaces it will be shaped not just by the rapidly evolving capabilities of this new technology, but by leaders willing to ask a harder question: Which workflows do we actually need to own?
"When you talk to people about breaking them down, they feel like they're going to get flattened. This negative perception of breaking down siloes can impact the organization's ability to solve the siloes in the first place."
Digital procurement has transformed how businesses find, evaluate and manage suppliers. Platforms are faster, data is cleaner, and decision making is more informed than ever before. Yet for all the efficiency digital tools bring, procurement still relies heavily on one timeless ingredient: human connection. Bridging the gap between digital procurement and real world supplier engagement is where the strongest partnerships are built.
Neocloud providers, which include the likes of Nscale, CoreWeave and Carbon3.ai, are having a somewhat disruptive impact on the market by making huge commitments to build out hyperscale datacentres in support of the UK government's AI growth agenda. These providers are also taking up capacity in colocation datacentres that some of the hyperscale cloud giants previously committed to renting space in, before pulling out.
Understanding the difference in purpose Unlike private businesses, which exist to make a profit, public institutions are designed to create impact - especially social and economic outcomes that benefit everyone, not just paying customers. A public agency doesn't measure its success in revenue or margins, but in how much it improves lives, builds equity and maintains public trust. This doesn't mean budgets and spending don't matter - they absolutely do - but money is not the goal. It's the tool.
Efficient business practices boost bottom lines, and finding the right balance begins with using the right productivity software tools. For entrepreneurs and small-business owners, time spent searching or navigating different tools could be better spent growing your company. Having the right productivity software in place isn't just convenient, it's essential for operational efficiency. The challenge many entrepreneurs face is balancing software costs with functionality.
The clock is ticking for companies using SAP ECC. The transition to S/4HANA must be completed by 2027. However, the reality is proving difficult. Figures from early February from research firm ISG show that nearly 60 percent of SAP migrations are delayed and exceed their budget. Underestimated complexity, scope expansion, and internal capacity constraints are identified as the main causes.
Time and time again, we hear that modern B2B buyers have quickly adapted to online buying habits that emerged during the pandemic. You don't have to search far to find an article that references the increased number of touchpoints in a B2B sale . B uyers are self-directing their experiences throughout the customer journey and are confident they can engage with sales teams when they are ready.
Nine in ten retailers globally are planning to raise their spending on artificial intelligence (AI) to optimise their e-commerce operations over the next 12 to 24 months, with online delivery execution a key area of focus. A total of 38% of European retailers identify speed, tracking and proactive communication around the delivery process as areas where AI can deliver the greatest impact.
When staff resort to copying data between spreadsheets, keeping shadow systems in Excel, or doing repetitive tasks that feel like they should be automated, something is wrong. These workarounds creep in gradually; a quick fix here, a temporary solution there, until suddenly your operations depend on a patchwork of manual processes. Workarounds rarely stay small. What begins as a simple spreadsheet to track information your CRM cannot handle eventually becomes a document that multiple team members depend on.
With the Supreme Court potentially poised to invalidate recent tariffs, organizations face a confusing scenario. Having clear visibility into contract terms - such as price adjustments and renegotiation provisions - is essential to navigating this volatility. Come join us on at 1 p.m. ET on Jan. 27 for this CLE-approved webinar, where we'll discuss the current state of the tariff conundrum and explore strategies for achieving contract visibility with the latest AI innovations.
Lead management in B2B has evolved into a systems challenge that spans teams, platforms and the entire revenue lifecycle. It is a complex engineering discipline that requires a holistic, lifecycle-driven approach rather than a simple marketing-to-sales handoff. In a recent strategy session, we examined what it takes to build a lead management engine today. We concluded that many organizations are still attempting to solve 2026 problems with a 2010 mindset.
The end user types in the information that needs to go into a contract via Box Doc Gen, which is then sent over to Legal for approval. Once approved, the contract is sent out automatically and signed using Box Sign. The signed contract is then uploaded to the cloud. Given that RWS Global has contracts with thousands of performers, the automation of the contract approval workflow saves many hours in terms of manual processing.
Surveys suggest customers want to use AI for shopping and to see AI tools from retailers. In a CI&T survey conducted in 2025, 58% of 1,040 U.S. consumers said retailers should use AI to improve the shopping experience, and almost 75% said they were already using AI tools at least occasionally in their path to purchase. In a separate survey from Gartner last March, 56% of millennials said they would be willing to let AI handle or assist with some of their shopping tasks.
Most businesses, which includes modern ones, invest heavily in technology, but they rarely plan for its eventual and inevitable exit strategy. Generally speaking, companies spend millions on the latest hardware while overlooking the critical phase when those assets reach their end. This lack of planning creates a massive gap in the operational lifecycle of many otherwise successful global organizations. Decisions made at the end of a device's life carry real business risks that can impact the bottom line financially and environmentally speaking.
