Deliverability
fromEntrepreneur
1 day agoWhy Your Habit of Overpromising Is Destroying Your Business
Under-promise and over-deliver by committing only to realistic goals, and quickly own mistakes to maintain trust with customers and staff.
Developing effective agentic AI requires a new research playbook. When systems plan, decide, and act on our behalf, UX moves beyond usability testing into the realm of trust, consent, and accountability. Victor Yocco outlines the research methods needed to design agentic AI systems responsibly. Agentic AI stands ready to transform customer experience and operational efficiency, necessitating a new strategic approach from leadership. This evolution in artificial intelligence empowers systems to plan, execute, and persist in tasks, moving beyond simple recommendations to proactive action.