Australia's Treasury Department's trial of Microsoft's 365 Copilot revealed that, while the AI tool can deliver return on investment, it fell short of staff expectations. Although participants recognized Copilot's utility for basic tasks like summarizing information and drafting minute reports, they expressed concerns about its applicability for complex tasks. Many users reported low usage rates, contributing to skepticism about its overall effectiveness at work. The report suggests a need for further training and setting realistic expectations for AI capabilities in the workplace.
Despite initial high expectations, staff found Microsoft Copilot less useful in practice, expressing doubts about its ability to enhance work performance.
The report indicated that Copilot was suitable for basic tasks like summarizing information, but perceived limitations hindered its effectiveness for complex tasks.
Participants primarily utilized Copilot infrequently, with many reporting usage rates of only two or three times a week or less during the trial period.
Despite its limitations, if Copilot saves even just 13 minutes a week for mid-level workers, it could still deliver a positive return on investment.
#microsoft-copilot #ai-in-workplace #return-on-investment #employee-experience #technology-evaluation
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