Video Quick Take: Intercom's Brian Donahue on How AI Customer Service Agents Are Delivering Massive Value - SPONSOR CONTENT FROM INTERCOM
Briefly

from Harvard Business Review5 months ago
Brian Donahue points out that in today's business landscape, AI is not just a trend; it's transforming customer service, and leaders ignoring it miss significant opportunities.
Harvard Business Reviewhttps://hbr.org/sponsored/2024/09/video-quick-take-intercoms-brian-donahue-on-how-ai-customer-service-agents-are-delivering-massive-value
Intercom's AI agents initially had a 32% resolution rate, which increased to 46% over time. This steady improvement demonstrates the real impact of AI on customer service efficiency.
Harvard Business Reviewhttps://hbr.org/sponsored/2024/09/video-quick-take-intercoms-brian-donahue-on-how-ai-customer-service-agents-are-delivering-massive-value
Read at Harvard Business Review
#ai-in-customer-service #business-leadership #intercom #customer-experience #product-management
[
|
]