At Utilita's Hampshire call centre, I witnessed harrowing calls from customers unable to afford basic energy needs, highlighting the living-cost crisis amid rising energy bills.
The energy inflation spike is behind us, but the cost-of-living crisis might be about to hit harder than ever, as support has been rolled back this winter.
The inflation rate may have increased to 2.3%, but that does not mean the cost of living crisis is over; many are still struggling.
With firms warning of tax rises and a higher minimum wage potentially leading to price increases, it illustrates how inflation and living costs impact households.
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