Wendy Redshaw emphasizes that the future of IT requires leaders to adopt a business perspective, integrating technology literacy throughout the organization to enhance customer benefits.
She notes that effective digital leaders should not react with excessive excitement or fear towards new technologies, but rather carefully consider their implications on customer experience.
According to Redshaw, as technology literacy becomes widespread, digital leaders must guide organizations towards embracing innovation while maintaining a focus on safety and customer benefits.
Redshaw highlights the importance of traditional engineering skills in securing customer safety amidst evolving technologies like AI, cybersecurity, and quantum computing.
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