SAP is advancing its approach to help organizations maximize the value of their software investments by focusing on user adoption. At the SAP Sapphire conference in Orlando, Thomas Pfiester highlighted the challenges of digital adoption and the strategic pivot SAP has made to prioritize it. With tools like WalkMe and the AI assistant Joule, along with a revamped service portfolio, SAP aims to ensure that customers not only implement solutions but effectively utilize them. This focus on adoption represents a significant change in how SAP engages with its customers.
In the past, adoption was never a priority. We talked about training, but adoption was the last thing our customers paid attention to.
I'm glad it's now at the top of our customers' agenda, reflecting a significant shift in focus toward practical adoption rather than just implementation.
SAP's strategy for improved adoption is based on three pillars: tools like WalkMe, a renewed methodology with Rise with SAP, and a revised service portfolio.
The introduction of Joule as an AI assistant fundamentally enhances user interaction, guiding users toward unexploited tools within the SAP ecosystem.
Collection
[
|
...
]