"Bob Jordan, CEO of Southwest Airlines, stated that a candidate for a senior position was not hired due to their rudeness to the receptionist, emphasizing the importance of treating everyone with respect."
"Jordan described Southwest's culture as one that hires individuals who are 'low ego' and 'seek to serve others before they serve themselves,' indicating a strong alignment with company values."
"The Cohearts group at Southwest Airlines meets employees' needs, providing support during personal crises, which reflects the company's commitment to treating employees like family."
Southwest Airlines emphasizes the importance of kindness and respect in its hiring process. CEO Bob Jordan shared that a candidate was rejected for a senior position due to rudeness towards a receptionist. The company values a culture of low ego and service to others. Jordan highlighted the rigorous interview process and the significance of employee treatment, noting that the company treats employees like family. The Cohearts group supports employees in need, reflecting the company's commitment to a positive culture that extends to passengers.
Read at www.businessinsider.com
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