""I told this group of pilots, 'Your job is just to assess: Is this interviewee someone I would like to take a four-day trip with? And if you say no, then they're out. You get a veto vote.'""
""The idea is to pick people who care about others, who you want to hang out with, who you want to be with.""
""Whenever they open flight attendant hiring for around 3,000 positions, the company receives 75,000 eager applicants within a matter of hours-hovering around a 4% acceptance rate.""
""For us, the question is: How do you find people who have the right mentality and customer service attitude?""
United Airlines CEO Scott Kirby employs a distinctive hiring strategy by having selected pilots assess potential interviewees based on their likability. This approach aims to ensure that new hires possess a caring attitude and are enjoyable to work with. The competitive hiring process at United Airlines attracts a large number of applicants, with around 75,000 candidates vying for approximately 3,000 flight attendant positions. Kirby emphasizes the importance of finding individuals with the right mentality and customer service skills, especially in a company that offers high-paying roles without requiring a college degree.
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