Healthcare.gov's disastrous launch in 2013 led to the establishment of 18F, an in-house digital consultancy aimed at modernizing government technology and public services. Founded in 2014, 18F partnered with various government agencies to enhance the user experience by integrating modern tech practices and addressing systemic issues. Over its lifespan, it achieved numerous successful projects that significantly altered interactions between citizens and government. However, the agency was disbanded in 2025, prompting concerns about the sustainability and evolution of government digital services moving forward.
Healthcare.gov, the government health insurance marketplace website, launched in October 2013 only to buckle under the weight of just 2,000 simultaneous users.
The result was 18F, an in-house digital services consulting agency that brought Silicon Valley expertise to government, challenging decades of outdated procurement practices.
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