Lori Gottlieb emphasizes the importance of recognizing mental well-being as integral to overall health, urging people to seek help before reaching a crisis point.
In therapy, many patients focus on intentions rather than the impact of their actions, often resorting to excuses like 'I didn’t mean that' which hinders genuine apologies.
Gottlieb notes that it’s crucial to understand that while one may disagree with another's interpretation, they cannot argue against how someone feels, reinforcing the need for emotional validation.
Taking ownership of mistakes is key in apologies, as ineffective defenses can undermine relationships; empathy and acknowledgment of others' feelings is essential for healing.
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