Verizon is enhancing its customer support strategy by integrating artificial intelligence (AI) with personal representatives. The company introduced an AI assistant for basic issues, allowing customers to resolve common problems any time without waiting. For more complex queries, dedicated 'Customer Champions' will now manage the support process, offering personalized updates. This change aims to improve customer experience, ensuring that customers only need to reach out once to resolve their issues, thus minimizing frustration and improving satisfaction.
Verizon is revamping its customer support to ensure that customers only need to reach out once, with a combination of AI and dedicated representatives handling issues.
With the introduction of AI assistants for simple issues and 'Customer Champions' for complex challenges, Verizon aims to enhance customer satisfaction through personalized support.
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