Debate has risen in tech about the impact of cutting low performers, with Netflix's approach standing out. A former HR director emphasized that maintaining a high-performance culture is essential for morale. The culture memo promotes high standards, likening Netflix to a professional sports team that prioritizes 'the right person for every position.' Regular, transparent feedback is also key, with Soumaré advocating for daily feedback to help prevent performance issues from impacting team dynamics, ensuring high achievers remain motivated and productive.
If high-achieving employees see colleagues failing to pull their weight and it goes unchecked, their morale goes down, and that creates other problems.
We want to be very clear that we do think excellence in having the colleagues around you is super important.
Netflix's culture memo says extraordinary candor is a key value in assembling a dream team.
When it came to handling performance issues, I admired Netflix's culture of transparent feedback. It should happen daily, like brushing your teeth.
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