Network Rail has agreed to implement a five-point plan to improve Euston station, addressing issues like passenger information and congestion upfront.
Gary Walsh emphasized that their plan aims to enhance passenger experience by fostering more space, providing clearer information, and improving train service reliability.
Louise Haigh remarked that these changes mark a constructive initial effort to tackle overcrowding patterns that persist at Euston station.
The proposal includes not only immediate changes but also a review of operations during disruptions to mitigate misinformation and passenger confusion.
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