Three Ways Brands Can Combat Information Overload and Skepticism
Briefly

Consumers face media clutter and information overload, which fosters skepticism and causes many to view advertising as confusing, irrelevant, or annoying interruptions. In a polarized environment, people hold firm positions and resist persuasion. Brands remain central to marketing strategy and advertising is still crucial for awareness and demand. To overcome noise and shape consumer attitudes, marketers should pursue three strategies: develop game-changing taglines that steer conversations, create appealing content that minimizes counterarguments, and engage customers in dialogue rather than broadcast messaging. Each approach may require risk and stepping outside comfort zones, but inaction wastes resources.
Brand builders face a hostile advertising context. Confronted with media clutter and overwhelming information overload, audiences have adopted a skeptical mindset and often view advertising as confusing and irrelevant. At best, it's noise to be tolerated or avoided; at worst, it's a series of annoying interruptions from profit-driven and sometimes hypocritical sources. Further, in a polarized world, people tend to firmly hold their positions and are less receptive to attempts to change their perceptions and opinions.
In a media environment that's saturated with content and advertising, marketers face a challenge in attracting consumers' attention and generating interest. For instance, many potential customers regard ads with skepticism or tune them out as background noise. Strategic brand builders can create a lasting positive impression by crafting relevant taglines and framing discussions around brand relevance; developing compelling content; and engaging with rather than talking at customers.
Read at MIT Sloan Management Review
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