Customer experience is the new battleground where the business is won or lost.
Customer experience KPIs help track customer interactions, satisfaction, loyalty, and business efficiency.
Key areas of customer experience: Acquisition, Retention, Efficiency, measured using KPIs like conversion rate and Net Promoter Score.
The Net Promoter Score (NPS) quantifies customer retention by assessing likelihood of recommendation, reflecting loyalty.
Collection
[
|
...
]