In an interview, Hake Austin highlights the significance of ethical leadership and the transition away from a purely transactional mindset in the industry. She explains The Agency's commitment to scaling its operations by focusing on strong processes and systems, particularly when integrating new global partners. This involves a thorough courting period to ensure proper fit, alongside continued mentorship and training from centralized teams. Austin underscores the importance of maintaining company culture and values during growth as a priority for her leadership approach.
Hake Austin emphasizes that ethical leadership is crucial in today's business environment, as the industry shifts from a transactional mindset to a more relational approach.
She discusses how The Agency values processes and systems to scale its operations, especially during the integration of new global partners.
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