The article discusses the rising notion that empathy in user experience (UX) design is becoming endangered. Through personal experiences in user research, particularly at Frog Design when working on products for people with Type 2 Diabetes, it is revealed that understanding user experiences involves engaging with the environment and family dynamics of the user. The writer highlights a profound encounter with a family, showcasing that the challenges of diabetes extend far beyond individual management, indicating that UX design must consider broader contextual factors.
Empathy in UX design is increasingly at risk, as a series of recent articles suggest. This trend could lead to a deficiency in understanding user needs.
During user research at Frog Design for a diabetes product, the challenges faced extended beyond the individual, affecting family dynamics and household environments.
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