Bad reviews don't need to end badly
Briefly

In the realm of customer service, immediate responses to negative reviews can be crucial in preventing further reputational damage and maintaining consumer trust.
Cameron Nakashima emphasizes that even attentive businesses can encounter complaints, highlighting the necessity for timely action: 'You're on the clock - it's time to take action quickly and set things right.'
Read at Fairbanks Daily News-Miner
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