Klomhaus states, "Though my [medical] provider cares, they do not have the time to truly get to the bottom of this. I’ve learned through this process that your best advocate is yourself." This reflects on the lack of support patients often face when dealing with insurance claims.
The appeal rate is miniscule. In plans purchased through Healthcare.gov in 2021, for example, less than 1% of patients appealed their denied claims. This highlights the daunting nature of the appeals process and patients' vulnerability.
Klomhaus explains overwhelming feelings about the process of appealing, stating, "The exhaustion and confusion of navigating this process so far was daunting. I felt I had no idea what I was doing or where to start," showing the challenges individuals face.
Fight Health Insurance tool allows patients to upload denial letters and automatically helps draft responses. It indicates that support solutions are emerging to empower patients in their struggles against insurance barriers.
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