Direct File, a revolutionary tool from the IRS, allows 30 million Americans to file taxes online for free, marking a significant shift in tax processing.
The pilot of Direct File was trialed successfully by 140,000 users, showcasing user-friendly technology and proving that the IRS can innovate effectively despite its past reputation.
The IRS's shift to self-develop Direct File instead of relying on outside vendors reflects a broader embrace of technological innovation and user-centric design, enhancing the filing experience.
With a budget of $25 million from the Inflation Reduction Act, the IRS partnered with USDS and 18F to develop an efficient tax filing tool that meets modern standards.
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