In reflecting on the tragic death of Brian Thompson, UnitedHealth Group's CEO Andrew Witty stated, 'We know the health system does not work as well as it should, and we understand people's frustrations with it.' He acknowledged the systemic issues and expressed dedication to improving healthcare experiences.
Witty honored Thompson's legacy, remarking, 'He never forgot where he came from and focused on improving the experiences of consumers.' This emphasis on understanding customers' needs exemplifies Thompson's commitment to more accessible healthcare.
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