Steve McDougall, a 40-year-old delivery driver for Uber Eats and DoorDash, enjoyed a flexible working schedule that allowed him to support his family. However, in November 2023, his Uber Eats account was deactivated under allegations of fraudulent activity without specifics. After appealing for three months, his account remained inactive, significantly impacting his income. Although 7.3 million Americans rely on app-based jobs, the lack of regulation in how companies suspend workers puts many, like McDougall, at financial risk.
I get to come home a lot during the day. I get to go to my daughter's softball games, practices, doctor's appointments - anything I need to.
Relying just on DoorDash deliveries, his income dropped to $500 on a good week.
The way companies decide to suspend a worker is largely unregulated. For drivers who rely on apps for all or most of their income, deactivation can be a push toward the financial brink.
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