Many customers experienced significant technical issues with their Sky Glass TVs and Sky streaming service, with some reporting devices rendered completely inoperable. These problems began on Thursday evening and persisted into Friday morning, leading to hundreds of reports on Downdetector. Sky acknowledged the issue, suggesting users manually restart their devices and expressed regret for the inconvenience caused. Users expressed strong dissatisfaction with the service, particularly when long downtimes affected viewing plans, emphasizing their investment in monthly subscriptions.
A spokesperson for Sky acknowledged the ongoing problems, stating, "We are sorry that some Sky Glass and Stream customers are currently experiencing issues when trying to switch on their devices." Users were advised to seek solutions on the company’s website, highlighting the frustration many felt while waiting for services to resume. One customer expressed their concern about a device being non-functional for over 11 hours, calling out the lack of timely service as unacceptable, especially given their monthly payments.
Multiple Sky Glass users speculated that a faulty update was responsible for their devices being 'bricked', with one individual sharing a compelling video of a TV stuck on a flashing standby light. Customers not only voiced their grievances on social media platforms like X (formerly Twitter), but they also turned to community forums seeking assistance and alternative solutions. The widespread issues prompted many to regret their purchases, particularly as essential live events were missed due to the outages.
The technical difficulties extended beyond Sky Glass TVs, impacting users of the Sky Stream puck, which is integral for accessing popular streaming services, including Netflix and Disney+. Reports indicated that customers were not only unable to view live broadcasts, such as a Champions League match, but also faced uncertainty regarding the reliability of their streaming experiences. This situation illustrates a potential connectivity gap in modern smart devices heavily reliant on consistent software and broadband performance.
Collection
[
|
...
]