Employees often seek meaningful work that fosters productivity and a sense of mastery, which can lead to a 'flow' state where they're fully immersed and focused. However, when organizations introduce friction—such as inadequate resources or workspace—it disrupts this flow and ignites frustration. Effective leaders should pinpoint and remove these friction points to enable their teams to perform at optimal levels, ensuring they have what they need to succeed rather than expecting them to maintain productivity amidst obstacles.
So imagine being a highly productive employee and suddenly having most of your work resources taken away from you by your own organization... while simultaneously being expected to perform at the same level you always have.
Leaders are wise to identify and eliminate friction points affecting their employees' work and productivity.
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