The COVID-19 pandemic brought significant changes to work structures, with a notable shift to remote work for many office workers in Massachusetts. However, for the city, remote work was not a viable option as many employees were frontline workers whose roles demanded their physical presence. Essential functions, such as waste management, public safety, and building inspections, continued to operate as usual. City leaders, including cabinet heads and department heads, maintained full-time office work to ensure that community needs were promptly addressed during the crisis.
The immediate and profound repositioning to remote work, due to public safety concerns for employees, their families and the broader community because of the spread of the infection was certainly the right decision, at the time.
However, for the city, fully remote work was never an option. So many of our employees are frontline workers.
Daily trash needs to be picked up, public safety needs to be maintained, building inspections need to be completed and fires need to be put out.
Throughout the pandemic, my cabinet heads, department heads and direct staff were working full-time in office, addressing the needs of the city.
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