Microsoft's latest announcement includes ten new agents in Dynamics 365 aimed at enhancing sales, customer service, finance, and supply chain efficiencies, potentially saving companies $50 million annually.
The new agents, like the Sales Qualification Agent, automate lead research and personalization, enabling sales teams to focus on higher-value activities and increasing productivity across the board.
Microsoft emphasizes that incorporating AI into business processes today equates to enhanced return on investment and provides a significant competitive advantage for companies.
The introduction of autonomous agents in Dynamics 365 is a continuation of Microsoft's strategy to embed AI capabilities across its offerings, building on last year’s Copilot features.
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