The article emphasizes that collaboration with the client is paramount in the design process. Effective communication and understanding clients' perspectives can minimize fatigue, especially when issues like budget and delivery problems arise. Designers must preempt potential challenges and make clients feel relieved from any complications. Detailed budgeting is also essential; clients should be aware of the overall costs upfront to prevent frustration and maintain a feeling of control. Ultimately, creating delightful interiors requires balancing aesthetics with a seamless client experience.
When people talk about collaboration, we so naturally go to the architects, the upholsterers, the specialist painters, but the most important collaboration is with the client.
We are in the service industry-It's all client experience. I would want somebody to say to me, 'This will be taken care of. You will not be billed for this.'
You have to put every little thing in your budget to begin with. I never want to say to somebody, 'That's not in your budget.' It's so annoying.
Whether you're spending $2 or $2.5 million, it's all huge money. It's all a frog to swallow when you get to the bill.
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