#customer-obsession

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#microsoft #amazon #customer-experience #business-strategy #leadership #career-transition #cost-optimization
fromFortune
1 day ago

Lyft CEO on the time Bill Gates told him he was making 'the stupidest decision I've ever heard anyone made' | Fortune

He says, 'Hold on for a second. You mean to tell me you're leaving this company for some tiny, little internet bookstore that nobody's ever heard of ... that has got to be the stupidest decision I've ever heard anyone made,' Risher recalled.
Venture
Business
fromFortune
2 days ago

Lyft CEO David Risher says driving for the company is 'little bit like being a therapist and a bartender' | Fortune

Lyft aims to redefine customer obsession through hands-on understanding, while CEOs shift toward growth-oriented cost optimization enabled by technology.
Business
fromFortune
4 days ago

Lyft's CEO asks job candidates how they'd design a car for a deaf person to suss them out | Fortune

Empathy-driven interview prompts, such as designing a car for a deaf person, identify candidates who can create customer-obsessed experiences.
Marketing
fromFast Company
2 weeks ago

Why customer obsession is the only strategy that lasts

Customer obsession—deep understanding, earned trust, and accountability—drives lasting growth, higher revenue, retention, relevance, and advocacy across the entire organization.
Business
fromFortune
2 months ago

Jeff Bezos launched his Amazon empire in a rented garage and held team meetings at a local Barnes & Noble. Now his 'everything store' is worth $2.4 trillion

Jeff Bezos transformed a humble garage startup into a $2.4 trillion global company, embodying a constant innovation mentality.
fromFast Company
4 months ago

The competitive edge you could be overlooking?

Customer-focused leadership leads to customer-centric goals which leads to a truly customer-obsessed company culture.
Marketing tech
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