#customer-retention

#customer-retention

As hype around generative AI continues to rattle the software sector, more specialized software companies may be among the most resilient players and the most underappreciated. RBC Capital Markets wrote on Wednesday that vertical software - tools specifically designed for industries such as healthcare, insurance, and industrial design - could weather AI disruption in the near term and benefit from it in the long run.

You're known as the systems guy. Do you have a system for generating ideas when a business is stuck, or even starting to flatline? How can someone replicate that to breathe new life into their own business? Michalowicz: Absolutely. Idea generation is a skill, not a talent. And like any skill, it gets better with practice. The best way to start is by using a method to structure your brainstorming, especially when you're learning to flex that creative muscle.

Learning and Development (L&D) departments often face pressure to demonstrate their value while operating with constrained resources. In the face of economic turmoil or unpredictable market conditions, customer training can present a promising avenue for L&D departments looking to drive significant business impact. This article explores how leveraging existing L&D resources can enhance customer education initiatives and ultimately transform L&D from a perceived cost center into a vehicle for revenue growth and retention.

"We make really effective products that help couples get pregnant. Sometimes we get them pregnant too fast, which is great for being a human and for helping people. But not so great for business."

Guild's customer-for-life strategy emphasizes retaining the retail LO as the primary contact for borrowers throughout the entire relationship—from origination to loan servicing.

E-commerce brands face unique marketing challenges that require innovative strategies to navigate acquisition costs, attribution issues, market saturation, and a complex digital landscape.

Non-GamStop casinos recognized that some UK players had sought alternatives to GamStop-regulated sites due to exclusion policies or simply seeking something different in terms of gaming experiences.

Spectrum suffered a 1.8% internet revenue rise, but lost 60,000 customers in Q1 2025, highlighting significant challenges despite recent promotional efforts.