Leading US banks are not just going digital; they are realizing that digital savings and loans alone do not ensure sustained engagement or profitability. These services must connect to the banks' core strengths: trust, scale, and long-term financial relationships.
Revolutions leave behind artifacts - not always weapons or flags, but the quieter objects that carried a message before anyone knew how far it would travel. A wheat-pasted broadside on a Los Angeles overpass. A hand-lettered cardboard sign held up in the snow outside a Tokyo office building.
Huntington National Bank's connected deposits product, built in partnership with payments infrastructure provider Qolo, exemplifies the shift toward augmentation. Deepak Kapoor, Huntington's Head of Payment Products, noted, 'We quickly realized we don't have all the Lego pieces in place to build the card that we want to build, and the ledger and the virtual account provide us with that missing Lego piece that we needed.'
The transition here is a little bit of a fork. Rocktop Technologies is focused on some of the generative AI applications and data and documents, as well as automating some of the processes attached to default servicing and some of the trade operational pieces and capital markets.
The problem was not growth or demand or even competition. It was settlement. Payments took days to clear. Reconciliation took weeks. Cash piled up in the wrong places. Finance teams spent their time explaining why the numbers did not match instead of planning what came next.
I'm the general manager of Paze, one of the business units of Early Warning Services. The mandate is really to take Paze and bring this new payment checkout system to the masses - both on the consumer side and on the merchant side - really making sure that our goal of becoming one of the top three wallets for checkout in the next five years becomes reality.
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