Marketing
fromThe Drum
1 day agoIn conversation with Dom Burch, Why Social (former Asda CMO)
CMOs must evolve to become versatile, curious leaders who balance technological innovation with human-centered creativity and strategic thinking.
How are marketers making sure the language they use around AI and the experiences they offer prospects and customers are meaningful? After testing hundreds of AI messages with customers and prospects, one truth stands out: Beneath most AI claims is a quiet fear about human value. The lesson is to be specific about business value and how AI supports, not replaces, people.