I recently had the opportunity to discuss the state of Overwatch 2 with game director Aaron Keller and associate game director Alec Dawson in an exclusive interview for GameSpot, and it seems a lot of this dramatic turn-around boils down to two things: an increased emphasis on responding to player feedback, and a sharp pivot away from the "conservative" mentality the Overwatch 2 team once clung to. The result is a vastly improved game that is taking big swings with more efficiency.
"It's brutal, but we're not going away. We're not quitting. We absolutely love this. We love every single part about it, the good and the bad. And we've been here before and we've come out the other end, and we're going to just keep doing what we can to stay alive."