#self-service tag

Is Tipping Getting Out of Hand?

As I stood staring at the screen, the tip buttons-20%, 25%, even 50%-blinked back at me like a test I hadn't studied for. Not knowing the answer, I felt a jolt of panic. A line had formed behind me, and I could practically feel the eyes on my back. In my mind, they were all silently judging, waiting to see which button I'd hit. I quickly looked for the button for "no tip," but, under pressure, guilt made the decision for me. I tapped 20%.

Psychology

UX design

fromForbes

2 months ago

One-Third Of Your Customers Will Stop Doing Business With You Because Of This

Not offering self-service customer support can cost about one-third of customers, with younger generations significantly more likely to leave for lack of self-service.

fromMedium

4 months ago

How We Built Our First Golden Path: A Platform Engineering Story

We didn't start with tools. We started with chaos. In Part 1, we learned why platform engineering matters.In Part 2, we explored what a platform engineering team does. Now comes the messy, beautiful truth: how it's actually done. This is the story of building our first golden path - not a grand vision, but one real, working journey. Press enter or click to view image in full size How we built our Golden Path? Prefer visuals over text?

DevOps

E-Commerce

fromTechzine Global

3 months ago

Pega turns AI into reliable self-service agents

Pega introduces workflows within self-service channels using Blueprint and Predictable AI for improved customer service efficiency.

Marketing

fromMarTech

4 months ago

B2B buyers want less sales contact | MarTech

A significant preference for self-service exists among B2B buyers, yet critical moments demand engagement with sales reps that can influence successful outcomes.

DevOps

fromInfoWorld

7 months ago

Conquering the costs and complexity of cloud, Kubernetes, and AI

Organizations must adopt automation and self-service capabilities for effective infrastructure management.